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    Refund policy

     

    RETURN POLICIES AND/OR CHANGES

     

    If the ordered product does not meet your expectations, you can exercise your right of withdrawal within 14 calendar days of receiving the order.

    To exercise your right of withdrawal, you can notify us in writing of your decision to withdraw (for example via email to hola@lubets.com, or by letter to Alameda Principal, 47 1ºA. 29005 Málaga). To expedite your return, you can fill out the following questionnaire, although its use is not mandatory:

    Model withdrawal form:
    I hereby inform you that I withdraw from the purchase-sale contract, the details of which are as follows:

    • order number:

    • Order request date:

    • Means of requesting the order:

    • Date of receipt of the order:

    • Name and surname of the client:

    • Customer domicile:

    • Withdrawal request date:

    • Client's signature:


    We will confirm the receipt of your request and we will refund the amount paid by Paypal, check or bank transfer within 14 calendar days of receiving your withdrawal request, as long as the product has been returned.

    The exercise of the right of withdrawal will imply the return of the price of the returned product and the original shipping costs. The cost of returning the product will be borne by you.

    For reasons of health or hygiene, and based on the applicable regulations, cosmetic products that have been unsealed after delivery cannot be withdrawn.