Refund policy


If the ordered product does not correspond to your expectations, you can exercise your right of withdrawal within 14 calendar days of receiving the order.

To exercise your right of withdrawal, you can notify us in writing of your decision to withdraw (for example via email ( or by letter to Alameda Principal, 47 1ºA. 29005 Málaga. To expedite your return, you can fill in the following questionnaire, although its use is not mandatory:

Model withdrawal form:
I hereby inform you that I am withdrawing from the purchase-sale contract, the details of which are as follows:

  • Order number:

  • Order request date:

  • Order request method:

  • Order receipt date:

  • Name and surname of the client:

  • Customer address:

  • Withdrawal request date:

  • Client's signature:

We will confirm the receipt of your request and we will refund the amount paid by paypal, check or bank transfer within 14 calendar days of receipt of your withdrawal request as long as the product has been returned. 

The exercise of the right of withdrawal will imply the return of the price of the returned product and the original shipping costs. The cost of returning the product will be your responsibility.

For health or hygiene reasons, and based on the applicable regulations, you may not desist from those cosmetic products that have been unsealed after delivery.